Courtesy of Mish.
McDonald’s announced it will replace cashiers in 2,5000 stores with self-service kiosks.
The story buzzed across the internet but Business Insider reported McDonald’s shoots down fears it is planning to replace cashiers with kiosks.
Official Denial
“McDonald’s has repeatedly said that adding kiosks won’t result in mass layoffs, but will instead move some cashiers to other parts of the restaurant where it’s adding new jobs, such as table service. The burger chain reiterated that position again on Friday.”
Is McDonald’s denial believable? What would you expect the company to say?
McDonald’s has to deny the story or it might have a hiring problem, a morale problem, and other problems.
“Our CEO, Steve Easterbrook, has said on many occasions that self-order kiosks in McDonald’s restaurants are not a labor replacement,” a spokeswoman told Business Insider. “They provide an opportunity to transition back-of-the-house positions to more customer service roles such as concierges and table service where they are able to truly engage with guests and enhance the dining experience.”
Move cashiers to table service? Really?
